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Common queries answered
Frequently asked Questions
All of our courses are self-paced, so you can learn as fast or as slow as you’d like. We find that on average, students take about six months to complete each course.
All of our courses come with a 1-year (365 day) license to view and complete. You may purchase the course annually to maintain access. Contact us if you’d like to move to a Lifetime access plan.
If you complete our course and receive an 80% or better on the Final Exam, you will be awarded a Learn Robotics Certificate. This credential can be used as a reference on Social Media, your resume, or any application (college or career). Additionally, some certificates grant you automatic enrollment in our Verified by Learn Robotics Program.
If you successfully complete any of our courses, you will be automatically enrolled in our Verified by Learn Robotics (VLR) Professional Reference program. As part of this program, you’re allowed to list Learn Robotics as a reference. More details about this program will be emailed to you upon completion of our courses.
We do not offer payment plans. Our courses are priced to provide immense value for those who are ready to make the investment. Additionally, most employers have professional development budgets. If you work in the technology field, ask your supervisor if they will cover or reimburse you for the associated registration fees. If you need financial assistance, we recommend talking to your credit card company or bank and letting them know that you’re purchasing educational courses. Sometimes they’re able to offer better interest rates or low-cost loans for educational purchases.
Due to fluctuating inventory levels, we are unable to offer direct exchanges. The most efficient way to ensure you get the item you are looking for is to return your purchase for a refund to the original form of payment and place a new order. This will guarantee you get the item, color, and size you need before we sell out. For international orders or orders placed outside of the United States, all sales are FINAL. We will not accept exchanges.
For orders inside of the United States, after receiving your order you have 7 days after delivery date to contact Learn Robotics for a refund of your item. All original tags and packaging must remain on the product to receive a refund.
If the item is undamaged and in the acceptable condition the refund will be issued. Buyers will be responsible for return shipping, and the original shipping cost will not be refunded.
All returns are subject to a 35% restocking fee.
Apparel: All items must be unworn and unwashed. Items covered in animal/human hair will NOT be accepted. Items that smell like smoke, cologne, or deodorant cannot be accepted.
Robot Kits, Parts, Components: All items must be in their original packaging and unused in order to qualify for a refund. Items that appear to be opened, used, or damaged will NOT be accepted.
International Sales are FINAL. We do not offer returns for International Orders.
NO REFUNDS WILL BE ISSUED AFTER 7 DAYS OF PURCHASE.
We want you to be satisfied, so all courses purchased on Learn Robotics can be refunded within 7 days. We recommend contacting the instructor prior to requesting a refund. All of our courses include 1-on-1 support to help you with the course material. If you’re having trouble with the course, try working with the instructor before giving up. It’s our goal to help you get through the course material! Our 7-day refund policy is in place to protect students; however, we must also protect ourselves from fraud. If the majority of the course content was viewed, quizzes are taken, and/or certificate(s) earned before the refund was requested, the refund request may be rejected. Finally, students who purchase and refund multiple courses over an extended period may be subject to suspension for abuse of the refund policy.
Furthermore, we reserve the right to remove or ban anyone from our courses and/or support groups at any time if they do not adhere to the group rules specified within the group.
*Please note that in addition to the conditions above, we specifically do not offer refunds simply because you A) changed your mind, B) made it through the course and claim that you already knew everything or C) because of other extraneous, personal circumstances.
We do not make exceptions to any of our policies, pricing plans, etc. due to personal circumstances. We cannot pass judgment on various individual situations and decide which cases are genuine or “fair.”
It isn’t fair to us or to anyone else to make exceptions for some people and not others. We sell informational and educational products, and this simply isn’t fair to us or to anyone else.
Please note, that if you received a kit with your course purchase, you will be required to ship the kit back in order to qualify for a refund. Buyer is responsible for return shipping and the kit must be in unused condition.
There are no refunds given on our Digital Guides, eBooks, and other downloadable products. All sales are final. Once you purchase a digital product, you will automatically gain access to it. Therefore, we have no way of getting it back. Because of this reason, we cannot offer refunds on our downloadable products.
There are no refunds given on our bundled products. Here’s why… We can KNOW that this bundle of robotics courses will rock your socks off! We’ve had hundreds of clients purchase our courses, and we can say with 100% confidence that these courses will provide you with everything you need to know to be successful with robotics. It’s because of this that we do not offer refunds on this bundle. This bundle literally includes ALL of the knowledge that we have of the robotics and automation world thus far, and we KNOW how much it can do for you. We offer you a significant discount on our bundled courses, and for that reason, we cannot offer refunds.
All orders placed before 2pm Monday-Friday will be shipped same-day. If it’s after 2pm, a weekend, or a holiday, we ship the next business day. The majority of our shipments are sent Priority 2-day or 3-day via USPS. You’ll receive tracking info with your order and can track your shipment. Exact shipping times and delivery dates depend on the carrier.
Please enter your shipping information carefully. If you created a Learn Robotics account at checkout, you can update your account information on the My Account page. It’s our goal to ship orders quickly; therefore, we typically cannot change shipping information once your order is placed. Packages within the US that must be reshipped due to a faulty shipping address will be charged an additional delivery fee and shipped via the method of our choice. Packages shipping outside the US may not be eligible for reshipment. Once an order has been delivered to the shipping carrier, we can no longer be responsible for its contents. Once your order is shipped you will receive a tracking number (US and Canadian customers) so you can keep an eye on its progress.
A shipping confirmation email with tracking information will be sent to the email address listed on the order once your items have shipped. Shipping confirmations emails sometimes get caught in spam/junk mail folders so please add learnrobotics.org to your address book. If you have an account with us, you can also track your order on the My Account page.
You may contact us using the information on this page or opening a Live Chat window during regular business hours.
Please enter your shipping information carefully. With that said, we know mistakes happen, so you may call us at (470) 231-7659 with your Order Number to request an address change. Please note that packages with a faulty address that must be reshipped due to an address change, may result in an additional delivery fee
As of now, we are shipping within the United States & Canada. We are working to improve shipping rates so that we can expand to other parts of the world. Stay tuned!
All items ordered together will arrive in the same shipment.
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Ways to contact us
Business Hours: Monday-Friday 9am-5pm
Phone: 470 231 7659
Please Note: We do not maintain a retail store. Appointments are by request only.
Holiday Hours: Our office is closed on the following holidays:
New Year’s Eve
New Year’s Day
Expect a delayed response in Customer Support and Email Inquiries.
Still need help?
Get in touch with us
Note: We will not complete homework assignments or personal projects for you. You can make an appointment with our Robotics Coach.
Businesses: We do not provide free Blog Reviews or Marketing Requests in exchange for products. View our current rates here.
Guest Posts: We are not accepting Guest Posts at this time. You may sign up to Sponsor a Blog Post, here.
Please, No Soliciting. Thank you. This contact page is for customer inquiries and support.